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JWE Token API v2 Overview

1. Purpose​

The User Token Service provides a secure and streamlined way for approved external partners to access key administrative data from UnitedHealthcare systems. It enables organizations such as brokers and aggregators to retrieve essential information about customers, their coverage, and membership without needing to build complex internal systems.

2. Who can use this service​

  • Authorized Business Partners: This includes benefit administrators, brokers, aggregators, and other organizations that have formal agreements with the health plan provider.
  • Implementation Teams: Developers and technical staff working on behalf of these partners to integrate member data into their systems.

If your organization is working with UnitedHealthcare to exchange enrollment or census data, this service is designed for you.

3. What information is available​

This service provides access to high-level categories of information, including:

  • Customer and Contract Details: General summaries of plan arrangements and identifiers.
  • Enrollment Information: Status updates on coverage, including start and end dates.
  • Member Lists and Profiles: Basic attributes of individuals associated with a plan, such as eligibility and activity status.
  • Administrative Data: Supporting information that helps partners manage relationships with their customers.

4. Benefits of this service​

  • Simplified Integration: Partners can access multiple systems through a single, standardized service.
  • Operational Efficiency: Reduces the need for manual data handling and custom infrastructure.
  • Consistent Data: Ensures uniformity across different data sources and integration points.
  • Secure Access: Built with safeguards to ensure only authorized users can view sensitive information.

5. Example uses​

  • A broker platform displaying plan summaries for clients to assist in advising and support.
  • An enrollment tracking system that updates coverage status and integrates with billing or customer service tools.
  • A member directory in a partner portal showing active individuals and their coverage details.
  • Reporting dashboards that aggregate member demographics and enrollment trends for strategic insights.

6. Important notes​

  • This service is available only to approved partners and is not open to the general public.
  • Partners must handle all data responsibly and in compliance with privacy regulations.
  • Service details may evolve; partners should stay informed through official UnitedHealthcare communications.
  • Occasional system updates or interruptions may affect data availability—partners should design systems to manage such scenarios.
  • For technical implementation details, approved partners should refer to internal documentation or contact their UnitedHealthcare representative.